RESERVATION POLICY
This Reservation Policy governs all bookings made with Classic Holidays (“Company”, “we”, “our”, “us”). By making a reservation, the customer agrees to the terms stated below.
1. Booking Confirmation
Reservations are subject to availability and supplier confirmation.
A booking shall be considered confirmed only upon:
Receipt of required advance/full payment, and
Written confirmation issued by us via email or official communication.
Verbal confirmations shall not be considered legally binding.
2. Advance Payment Requirement
Certain services require partial advance payment to block seats/rooms.
Some promotional or special fares may require 100% upfront payment.
Failure to pay within the stipulated deadline may result in automatic cancellation without notice.
3. Price Validity
All quotations are subject to change until full payment is received.
Prices may vary due to:
Airline fare revisions
Hotel rate changes
Currency fluctuations
Fuel surcharges
Government taxes
Any increase imposed by suppliers must be borne by the customer.
4. Documentation Requirement
Customers must provide accurate and complete documentation including:
Valid passport
Visa (if required)
Identification proof
Travel details
Incorrect or incomplete information may result in cancellation, denial of boarding, or visa rejection, for which the Company shall not be liable.
5. Third-Party Supplier Terms
All reservations are subject to the terms and conditions of respective third-party service providers including airlines, hotels, cruise lines, visa agencies, and insurance companies.
Classic Holidays acts only as an intermediary and shall not be responsible for:
Overbooking
Schedule changes
Supplier insolvency
Operational disruptions
6. Modification of Reservation
Any request for changes must be made via registered email.
Amendments are subject to supplier approval and availability.
Additional charges and fare differences may apply.
Service fees for modification are non-refundable.
7. Cancellation of Reservation
Cancellation must be made in writing via registered email.
Cancellation charges shall apply as per supplier policy.
Our professional service fees remain strictly non-refundable.
8. Special Requests
Requests such as:
Specific seat selection
Meal preference
Early check-in / late checkout
Adjacent rooms
are subject to supplier discretion and are not guaranteed.
9. No Show Policy
Failure to utilize confirmed services without prior cancellation will be treated as “No Show” and shall be 100% non-refundable.
10. Force Majeure
We shall not be liable for reservation failures caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Pandemic
Government restrictions
Airline strikes
Political unrest
11. Right to Refuse or Cancel Reservation
We reserve the absolute right to refuse, suspend, or cancel any reservation:
Due to pricing or system errors
Fraud suspicion
Supplier withdrawal
Regulatory compliance
without prior notice and without liability beyond refund of amount received (if applicable).
